With the COVID-19 pandemic, remote working has become a prerequisite part of the new normal. And the queries that employees had were all answered. Organizations realized the need for optimizing support by deploying AI-driven chatbots. In general, chatbots leverage technologies like ML, NLP, and more. In that manner, they provide human-based support, guide the users to relevant articles, & walkthrough steps to resolve issues.
The best instance would be changing a system password. Nonetheless, in addition to solving routine queries, chatbots also cater to multiple use cases that can elevate the employee experience. On this note, here's highlighting the best way chatbots simplify a remote working professional's life.
Instantly answering employee queries
An alteration to remote working enhanced incoming queries as remote workers started dealing with connectivity issues. That includes questions about HR matters and confusion related to new workflows. The AI-enabled chatbots fathom the intent of the users and answer complicated queries. Users may ask queries using their mobile messaging application. The chatbots offer individualized responses to work-centric and salary-oriented questions.
Automating and simplifying repetitive tasks
When employees work remotely, they counter daily issues. By leveraging the technologies such as RPA or robotic process automation, chatbots automate time-consuming and mundane tasks like generating IT tickets, completing the log reports, and updating the sales database. In addition to this, remote employees use chatbots to simplify daily tasks such as applying for the leaves, issuing asset requests, and booking business travel, to mention a few.
Sending customized alerts and increasing engagement
Remote workers work in the silos. So, lack of social interaction may take a toll on physical as well as emotional health. For this reason, chatbots push personalized notifications and alerts to these employees, thereby increasing employee engagement & alleviating work stress. Considering the forthcoming events or news for issues that require employee attention, chatbots may send notifications to concerned employees based on geography, role, and interests.
Fetching required information
What is a chatbot? Simply put, they are tools for fetching required information. Seamless and quick knowledge discovery becomes handy for the employees. That's true especially for remote staff members because it can boost productivity & reduce burnout. Chatbots let employees fetch files, FAQ pages, documents, etc., from anywhere across the company's digital workplace, such as external and internal organizational apps.
These are the ways how chatbots are simplifying the concept of remote working and reducing burnout.